Xaaki

Context

On-demand device repair platform (independent product work).

Role

Independent / freelance product management with founder and engineering.

Problem

Repair booking and payment needed a clear, trustworthy flow with policies for cancellation, rescheduling, and technician assignment.

Users

Customers booking device repairs; technicians fulfilling jobs.

Business objective

Create a bookable, payable repair experience with a viable service-tier structure.

Product decisions

• Defined repair booking flow
• Designed checkout and payment experience
• Defined cancellation, rescheduling, and technician assignment policies
• Proposed pricing and service-tier structure

Discovery

Competitor research and customer research.

Product goal

Define end-to-end booking and checkout with policy and pricing clarity.

User flow

Repair booking → policies → technician assignment → checkout/payment.

Requirements

• PRDs
• Acceptance criteria

PRD / acceptance criteria

Wrote PRDs and acceptance criteria for engineering.

Monetization

Proposed pricing and service-tier structure.

Engineering collaboration

Worked with founder and engineering team through definition and delivery.